Betting and gaming at to338 should be an enjoyable, controlled leisure activity — never a source of financial stress or personal harm. We provide a full suite of player-protection tools, clear guidelines, and round-the-clock support to ensure that every player on our platform can make informed, safe choices.
Adults Only. The to338 platform is strictly for users aged 21 years and above. Age verification is enforced at registration and withdrawal. Underage gambling is prohibited and will result in immediate account closure and forfeiture of funds.
Responsible gaming is not an afterthought at to338 — it is built into the foundation of our platform. These six pillars define how we keep gaming safe, fair, and fun for every player across Indonesia.
Every new account requires date-of-birth confirmation at sign-up. Full KYC identity verification — including a valid national ID (KTP) or passport — is completed before any withdrawal is approved. We maintain zero tolerance for underage access.
Players can set daily, weekly, or monthly deposit limits in Indonesian Rupiah (IDR) directly from their account settings. Once a limit is applied it takes effect immediately, and any request to increase the limit is subject to a mandatory 24-hour cooling-off period before it activates.
to338 sends an on-screen notification after every 60 minutes of continuous activity to remind players how long they have been playing. Players can configure the interval — or reduce it to as little as 15 minutes — to stay aware of the time they spend on the platform.
Need a short break? Our time-out feature lets you suspend your account for 24 hours, 48 hours, 1 week, or 1 month. During the time-out period, you cannot log in or place any bets. No pending bonuses are forfeited during a time-out requested for responsible-gaming reasons.
Players who feel they need a longer break can request self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed. Permanent self-exclusion results in account closure with no reinstatement option.
Our customer support team is available 07:00–24:00 WIB, seven days a week, and includes Indonesian-speaking agents trained specifically in responsible-gaming conversations. If you are concerned about your own gambling or that of someone you know, our team can listen without judgment and help connect you with appropriate resources.
Every tool described below is available to all registered to338 players at no cost. You do not need to be in crisis to use them — they are designed for anyone who wants to stay in control.
Set the maximum amount you are willing to deposit over a defined time window. Limits can be applied per day, per week, or per month, and are denominated in IDR. Lowering a limit takes effect within minutes. Raising a limit requires a 24-hour waiting period — giving you time to reconsider. Contact support if you need help configuring your limits.
Read the FAQIn addition to deposit limits, to338 allows you to set a maximum net loss threshold per day, week, or month. Once your accumulated losses reach the threshold within the chosen period, your account will be automatically restricted from placing further bets until the period resets. Loss limits are one of the most effective tools for preventing runaway spending.
Manage in AccountA time-out is a temporary suspension of your account that you control entirely. Choose from 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in, make deposits, or place bets. Marketing emails are paused for the duration. When the time-out ends, your account resumes automatically with all settings and balance intact.
Set a Time-OutSelf-exclusion is a longer-term commitment for players who recognise that gambling is negatively affecting their life. Available durations are 6 months, 1 year, 2 years, or permanent. Requests are processed by our responsible-gaming team within 24 hours. During exclusion, your account is frozen, promotional communications are halted, and re-registration attempts from the same device are blocked. To request self-exclusion, contact support directly.
Learn More in FAQProblem gambling does not always look obvious from the outside. It can develop gradually, and many people affected by it are high-functioning in other areas of their lives. The warning signs below are not a diagnosis — but if several of them resonate with your experience, we strongly encourage you to reach out to our support team or a professional counselling service.
Read Our FAQSpending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
Lying to family members, friends, or employers about how much time or money you spend on gambling.
Gambling to escape problems, relieve boredom, reduce anxiety, or cope with negative emotions rather than for entertainment.
Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
Borrowing money, selling possessions, or taking out loans to fund gambling activity.
Repeatedly trying to stop or cut back on gambling but being unable to do so without external support.
Honest self-reflection is the first step. If you answer "yes" to three or more of the following, consider speaking with a professional or contacting to338 support to discuss your options.
This checklist is for self-awareness purposes only and is not a clinical diagnostic tool. If you are concerned, please contact a qualified counsellor or our support team.
Whether you want to talk to someone at to338 directly, or prefer to seek independent support, the following resources are available to you. All communications are treated with complete confidentiality.
Our Indonesian-speaking support agents are trained in responsible-gaming conversations and available every day of the week. No judgment, no pressure — just a listening ear and practical help.
07:00–24:00 WIBSend a detailed message to our responsible-gaming team and receive a response within 24 hours. Use the subject line "Responsible Gaming Request" for fastest routing to the dedicated team.
[email protected]Prefer messaging? Reach our support team via WhatsApp for a quick and private conversation. Available in both English and Indonesian. Response times are typically under 10 minutes during operating hours.
+62 811 0338 0338For players who prefer confidential support outside of to338, we encourage seeking guidance from independent counselling services and mental health professionals available across Indonesia, including services in Jakarta, Surabaya, Bandung, Medan, and Bali.
Confidential & FreeRequesting self-exclusion at to338 is straightforward and does not require you to provide a reason. Follow these steps:
If you are concerned about a family member or friend who may have a gambling problem, here is how you can help:
Responsible gaming and great entertainment go hand in hand. Explore our sportsbook, casino, slots, and esports markets — with the confidence that to338 has your wellbeing at heart. 21+ only.